Shipping & Returns

Shipping Information

We offer free shipping to any location within the continental United States {excluding Alaska} on all of our upholstery items. There will, however, be a fee for the home delivery service. They will deliver, unpack and inspect your item in a location of your choice. This is a flat fee and will be quoted upon check-out. 

Once your order is placed we will get your style box in the mail within 5 business days. Upon receiving your swatches we will wait for a green light from you (fill out the approval form on our site) before constructing your order. All of our upholstery is built from scratch so please allow 6-8 weeks {depending on the complexity of your purchase} for us to create it. We want to do everything in our power to make sure you get exactly what you ordered and this takes some extra time and attention. There are special cases in which the creation of your order may become delayed due to unforeseen circumstances. While we always do our best to get your piece to your on time, Copper + Walnut is not liable for a late delivery.  

Delivery Fee

Having a delivery fee is a standard retail practice due to the size and weight of furniture and the complexity of transporting it. Basically, we can't simply mail your sofa and leave it on your doorstep {nor would you want us to}. This is not something we are attempting to turn a profit on, it is compensation for the hometown employees that receive your piece, inspect it, deliver it to your home and discard all packing materials. We charge a flat fee per item for this service.  

Returns

Here at Copper + Walnut we pride ourselves in superior quality, design, and craftsmanship. We inspect our pieces prior to shipment to make sure it is in perfect condition before leaving our warehouse. Upon receipt, please immediately inspect your product for any damages or areas of concern. Please notify us of any damages within 24 hours of receiving your shipment and we will promptly make appropriate arrangements. So that we can provide immediate attention to a damaged piece we prefer that you contact us via phone {see below}. Please note, if you fail to inspect your item within the 24 hour timeframe or transport it to a second location you will no longer be eligible for a replacement or return. 


If you are simply unhappy with your purchase you may return any furniture item within 7 days of delivery. You will be responsible for a 20% stocking fee as well as round trip shipping fees. All returns must be made in their original packaging which you will need to retain upon delivery. If original packaging is impossible to obtain you will be responsible for the cost to repackage your item. If you have supplied your own fabric or made special requests outside of our product options your sale is final. In any and all cases we reserve the right to opt for a full refund over product replacement, contingent upon receipt of the product in new condition. A re-stocking fee may be assessed. 

For accessories, please contact us and let us know what you'd like to return. We will then email you the address for shipping and issue your refund shortly after your item is received.  Unless the item is damaged or incorrectly ordered through our design services we do not cover the cost of returns.